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Delete your account

You can delete your Pickally account at any time. Here is how, and what happens to your information.

How to delete your account

In the Pickally app

  1. Open the app and sign in
  2. Tap the settings icon on your dashboard
  3. Scroll to the bottom
  4. Tap Delete account and confirm

On the web dashboard

  1. Sign in and open Settings
  2. Scroll to the bottom of the page
  3. Choose Delete account and confirm

What happens next

Your account is deactivated straight away. Your public listing is hidden, lead matching stops, and your credits are frozen.

You then have 14 days to change your mind. Cancelling during that window restores your account exactly as it was, with your credits intact.

After 14 days your account is permanently deleted. Unspent credits are forfeited and are not refunded. If you have a paid campaign still running, deletion completes after that campaign ends, so nothing you have paid for is cut short.

What is deleted

  • Your profile, business details, and contact information
  • Your photos, portfolio, and service listings
  • Your campaigns and service areas
  • Your sign-in credentials

What we keep, and why

Financial records. Credit purchases, charges, and refunds are retained for six years under the Income Tax Act, together with the payment records held by our payment processor.

Reviews. Reviews written about your work are anonymised rather than deleted, so other people's history on Pickally stays accurate.

Backups. Copies may remain in encrypted backups until they age out on the normal rotation.

Information already shared with a customer. If a customer contacted you before deletion, we cannot recall information they already hold.

Delete some data without deleting your account

You can remove much of your content yourself at any time from your dashboard, such as photos, portfolio items and service listings. To ask us to delete any other personal information without closing your account, email privacy@pickally.com from the address on your account. We will respond within 30 days. Some records may be kept where the law requires, as explained above.

Sent a request without an account?

Homeowners don't need an account to send a request. To have your personal details deleted, email privacy@pickally.com and we will respond within 30 days. The record of a request is kept without your personal details, as explained in our Privacy Policy.

Need help?

If you cannot sign in, or you would like us to delete your account on your behalf, email privacy@pickally.com from the address on your account. See our Privacy Policy for full details.